All of the following are examples of the impact absences can have on a communications center, except:

• A. Brings families closer together
• B. Lowers morale
• C. Increased costs due to overtime
• D. Places additional workload on others

Answer: (A)

The question tests how staff absence affects the operations of a communications center. When someone is out, coverage gaps require the remaining team to take on more work, which increases the workload on others and can slow response times. That extra burden also tends to lower morale because staff are dealing with higher stress and fatigue. To maintain coverage, overtime often becomes necessary, driving up costs. These are the typical operational consequences you’d expect from absences in a center that must run continuously.

Bringing families closer together is a personal effect, not an operational impact on how the center runs. It doesn’t reflect how staffing shortages change workload, morale, or expenses, which is why it’s the exception in this list.