During a multi-casualty incident, which of the following is not part of a Telecommunicator's role and responsibility?

• A. Leave and offer assistance
• B. Make notifications and requests of other agencies
• C. Coordinate requests of other agencies
• D. Dispatch additional resources

Answer: (A)

In an MCI, the telecommunicator’s primary responsibility is to maintain clear, continuous communication, coordinate resources, and ensure rapid notifications to the right agencies. Leaving the console to offer personal on-scene assistance would pull the communications hub away from its critical role, creating gaps in information, delaying vital notifications, and hindering coordinated mutual-aid responses. Staying at the console ensures the incident commander has real-time updates and that requests for additional resources are generated quickly and accurately.

Making notifications and requests of other agencies is a fundamental duty, as is coordinating those requests to avoid duplication and ensure appropriate resources arrive where they’re needed. Dispatching additional resources directly supports the on-scene response by getting help moving to the right locations as quickly as possible.