NOT typical impact of staff absences in a communications center.

• A. Lower morale
• B. Increased overtime costs
• C. Additional workload on colleagues
• D. Strengthened team cohesion

Answer: (D)

The main idea here is what usually happens in a communications center when staff are missing. When people are out, the remaining team often faces higher workloads, which can lead to increased overtime costs and added pressure on colleagues to cover shifts. Morale can dip as the extra stress and demanding schedule wear on staff. Strengthened team cohesion, while it can happen in some situations, is not a typical outcome of frequent absences. Absences more commonly disrupt teamwork and raise stress rather than automatically bringing the group closer together. So the statement about stronger team cohesion doesn’t fit the usual impact pattern.