The Americans with Disabilities Act (ADA) dictates that 9-1-1 services must be accessible to people with _____________.

• A. Deafness or hard of hearing.
• B. Hearing loss.
• C. Hearing and speech impediments.
• D. Speech impediments.

Answer: (C)

Accessibility of 9-1-1 services for people with communication disabilities is what this item tests. The ADA requires that individuals with hearing or speech disabilities can communicate with emergency responders just as others can, so accommodations must cover both groups. That includes people who are Deaf or hard of hearing as well as those with speech impairments. So the option that addresses both hearing and speech impediments best reflects ADA requirements for 9-1-1 accessibility. Choices focusing on only Deafness, only hearing loss, or only speech impediments don’t capture the full scope of required accommodations.